Privacy Policy

1. Introduction

Welcome to Prime Canada Engine and Transmission. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you to fulfill your automotive part orders and provide a seamless customer experience. This includes:

• Identity Data: First name, last name, username or similar identifier.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Payment card details (processed securely via our third-party payment gateways; we do not store raw credit card numbers on our servers).
• Vehicle Data: Vehicle Identification Numbers (VIN), make, model, and year, used exclusively to ensure part compatibility.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and operating system used to access our website.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process and deliver your order, including managing payments, fees, and charges.
• To manage our relationship with you, which includes notifying you about changes to our terms or privacy policy.
• To securely ship heavy freight to your residential address or chosen mechanic shop.
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, and support).
• To deliver relevant website content, advertisements, and marketing communications to you (you may opt out at any time).

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties for their marketing purposes. We may share your data with trusted third parties set out below for the purposes of fulfilling your order:

• Freight & Shipping Carriers: To deliver engines, transmissions, and parts to your address.
• Payment Processors: To securely process your credit card or financing transactions.
• Service Providers: IT and system administration services that help us run our website securely.
• Legal Authorities: If required by law, we may disclose information to comply with a subpoena, court order, or similar legal process.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Our website uses industry-standard Secure Socket Layer (SSL) encryption to ensure that your data is transmitted securely. In addition, we limit access to your personal data to those employees, agents, and contractors who have a business need to know.

6. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request the transfer of your personal data to you or to a third party.